Privacy Policy

RDGH Capital takes data privacy seriously. This policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data.

1. Information We Collect

When you create an account and use our platform, we collect the following types of information:

Account Information

• Username and email address
• Password (securely encrypted)
• Payment method details (bank account numbers, cryptocurrency wallet addresses)
• Avatar image (if uploaded)
• Two-factor authentication settings (if enabled)

Trading and Financial Data

• Order history (limit and market orders, timestamps, prices, quantities)
• Trade executions and transaction records
• Account balance and share ownership
• Portfolio value and profit/loss calculations
• Deposit and withdrawal requests

Technical Information

• IP addresses from login attempts and trading activity
• Device information (browser type, language preferences)
• Login timestamps and device identification
• Platform activity logs for monitoring purposes

Usage Data

• Pages visited and features used on the platform
• Chart interactions and order book activity
• Settings changes and account modifications
• Support inquiries and communications

2. How We Use Your Information

We use collected data for the following purposes:

• Providing Services: Processing trades, managing your account, executing orders, and maintaining portfolio records
• Protection: Detecting suspicious activity, preventing unauthorized access, and investigating potential fraud or manipulation
• Platform Improvement: Analyzing usage patterns to optimize performance and enhance user experience
• Compliance and Legal: Meeting regulatory requirements, responding to lawful requests, and maintaining transaction records as required by law
• Customer Support: Responding to inquiries, troubleshooting technical issues, and assisting with account recovery

3. Data Retention

We retain your data for as long as your account remains active, plus additional periods as required by law or operational needs:

• Order History: Orders are retained and archived according to regulatory requirements
• Login Records: Access logs are retained for monitoring and protection purposes
• Trade Records: All executed trades are permanently stored for compliance and tax reporting purposes
• Active Sessions: Sessions expire automatically after periods of inactivity
• Account Data: If you close your account, core transaction records may be retained for legal and compliance reasons, but personally identifiable information will be anonymized where possible

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data with third parties only in the following circumstances:

• Service Providers: Infrastructure and hosting providers receive only the data necessary to provide their services
• Protection Services: Third-party verification services process limited information to prevent automated abuse
• Legal Requirements: We may disclose data if required by law, court order, or governmental request
• Business Transfers: If RDGH Capital is acquired or merged, your data may be transferred to the new entity

We do not share trading data, portfolio information, or payment details with third parties for marketing or advertising purposes.

5. Cookies and Tracking Technologies

We use session cookies to maintain your login state and secure your account. These cookies are designed to protect your account and expire when you close your browser. We do not use third-party advertising cookies or analytics trackers that follow you across websites.

6. Protection Measures

We implement multiple layers of protection to secure your data and account:

• Passwords are encrypted and never stored in plain text
• Two-factor authentication (2FA) is available for additional account protection
• Sessions automatically expire after periods of inactivity
• Repeated failed login attempts trigger temporary account lockouts
• Platform requests are monitored and rate-limited to prevent abuse
• All connections and transactions are continuously monitored for suspicious activity

While we take protection seriously, no system is completely invulnerable. You are responsible for safeguarding your account credentials and enabling available features like 2FA.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Update inaccurate or incomplete information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Receive your trading and transaction history in a machine-readable format
• Objection: Object to certain data processing activities, where applicable

To exercise these rights, contact us through the dashboard support system or submit a formal request via email.

8. International Data Transfers

Our platform operates in the Asia/Bangkok timezone (UTC+7), and data is primarily stored on servers located in this region. If you access the platform from outside this jurisdiction, your data may be transferred internationally. We take reasonable steps to ensure that transferred data remains protected according to this policy.

9. Children's Privacy

The RDGH Capital platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately so we can terminate the account.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email or platform notification at least 14 days before taking effect. Continued use of the platform after changes become effective constitutes acceptance of the updated policy.