Frequently Asked Questions

RDGH Capital is not currently regulated by financial authorities like the SEC. There is no mandatory KYC (Know Your Customer) verification at signup—you can create an account with just a username, email, and password. However, larger withdrawals may trigger manual verification for fraud prevention.

Trade at your own risk and understand that there are no investor protections like SIPC or deposit insurance.

We operate in the Asia/Bangkok timezone (UTC+7), but there is currently no physical headquarters or registered legal entity. The platform is fully digital and accessible globally 24/7.

Minimum transaction value is $1.00 USD. At the initial price of $0.01 per share, that's 100 shares. As the price changes, the share quantity will adjust accordingly, but you'll always need at least $1 worth.

We support two order types:

• Limit Orders: You specify a price. The order only fills when someone matches or beats your price. Use this when you have a target entry/exit point.
• Market Orders: Executes immediately at the best available price. Faster but riskier—you might experience slippage if liquidity is low.

Stop-loss and trailing stop orders are not yet supported. You'll need to manually place sell orders to protect profits or limit losses.

Currently, there are no trading fees or commissions charged by the platform. Buy and sell orders execute without deductions. However, we reserve the right to introduce fee structures in the future with at least 30 days' advance notice.

Deposit and withdrawal fees may apply depending on the payment method (e.g., bank wire fees, crypto network fees).

Yes, you can cancel limit orders anytime from the "Open Orders" tab, as long as they haven't been fully filled yet. Partially filled orders can also be cancelled, but the filled portion is final.

Market orders execute instantly and cannot be cancelled—they're gone the moment you hit "Submit."

When an order fills, it disappears from the "Open Orders" tab and appears in "Trade History." Your portfolio balance (top-right corner of the dashboard) updates in real-time. The WebSocket connection ensures you see changes instantly without refreshing the page.

If the order book is empty or no one matches your limit order price, your order will sit as "pending" until someone does. Market orders may fail entirely if there are no opposing orders, or execute at unfavorable prices if liquidity is thin.

Check the order book depth before placing large market orders to avoid excessive slippage.

Passwords are securely encrypted and never stored in plain text. We cannot see or recover your actual password. Always use a strong, unique password and enable 2FA for maximum protection.

Two-Factor Authentication (2FA) adds a second layer of protection. Even if someone steals your password, they can't log in without the code from your authenticator app.

Highly recommended. Without 2FA, your account is more vulnerable to unauthorized access.

After repeated failed login attempts, accounts are temporarily locked for protection. Wait a few minutes and try again, or contact support if you're truly locked out.

Sessions automatically expire after periods of inactivity. If you leave the platform idle and return later, you'll need to log in again. This prevents unauthorized access if you forget to log out on a shared device.

The latency indicator in the top-right corner shows your connection quality to the platform:

• Green (1-99ms): Excellent connection. Real-time updates are instant.
• Yellow (100-500ms): Moderate delay. Updates may lag slightly.
• Red (500ms+): Poor connection. Consider refreshing or checking your internet.

Lower latency means faster order book updates and trade confirmations.

Possible reasons:

• Market Order: Market orders execute instantly and never appear in the order book.
• Order Filled Immediately: If your limit order matched an existing opposing order, it filled instantly and moved to "Trade History."
• Connection Issue: Check the connection indicator. If red or yellow, refresh the page.
• Order Outside Top 30: The order book only shows the top 30 bids and 30 asks. Your order may be further down the queue.

Yes, the platform is fully responsive and works on mobile browsers (iOS Safari, Android Chrome, etc.). The trading interface adapts to smaller screens with swipeable tabs for charts, order book, and recent trades.

There's no dedicated mobile app yet—just access the website directly from your phone's browser.

Yes, we provide automated trading access for approved users. Contact support through the dashboard to request access and receive setup instructions.

Orders and trade records are retained and archived according to regulatory requirements. All transaction history remains accessible through your account for compliance and tax reporting purposes.

If the platform experiences downtime, pending limit orders are preserved and will resume matching when the system comes back online. However, we are not liable for losses caused by outages—there are no guarantees of 100% uptime.

Market orders submitted during an outage may fail entirely. Always check the connection status before placing critical trades.